Privacy Policy

Introduction

AllAI Technologies Pvt Ltd ("AllAI," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AllAI platform and services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Account credentials and profile information
• Payment and billing information
• Communication preferences
• Feedback and support requests

Usage Information

We automatically collect certain information about your use of our services:

• Log data (IP address, browser type, access times)
• Device information (device type, operating system)
• Usage patterns and interactions with our platform
• AI model usage and response data
• Performance and error logs

AI Interaction Data

When you interact with AI models through our platform, we may collect:

• Chat messages and prompts you send to AI models
• AI-generated responses and content
• Model preferences and usage statistics
• Conversation history and context

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our AI platform services
• Processing payments and managing subscriptions
• Improving our services and user experience
• Providing customer support and responding to inquiries
• Sending important updates and notifications
• Ensuring security and preventing fraud
• Complying with legal obligations
• Analyzing usage patterns and trends

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our platform
• AI Model Providers: Your prompts and interactions may be shared with AI model providers (OpenAI, Anthropic, Google, etc.) as necessary to provide services
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, your information may be transferred

We ensure that all third parties with whom we share information are bound by appropriate confidentiality and security obligations.

Data Security

We implement comprehensive security measures to protect your personal information:

• End-to-end encryption for data transmission
• Secure data storage with industry-standard encryption
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response and breach notification procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Improve our services and user experience

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law or for legitimate business purposes.

Your Rights and Choices

You have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Restriction: Limit how we use your information
• Objection: Object to certain processing activities

To exercise these rights, please contact us at privacy@allai.co.in. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic platform functionality
• Performance Cookies: Help us understand how you use our platform
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Provide insights into platform usage and performance

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws:

• We use standard contractual clauses approved by relevant authorities
• We implement appropriate technical and organizational safeguards
• We ensure third-party processors meet our security standards
• We comply with local data protection regulations

By using our services, you consent to the transfer of your information to countries outside your residence.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13:

• If you are under 13, please do not use our services
• If we become aware that we have collected information from a child under 13, we will delete it promptly
• Parents or guardians should contact us if they believe their child has provided personal information

For users between 13-18 years old, we recommend parental guidance and consent for using our services.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws:

• We will notify you of material changes via email or platform notification
• Updated policies will be posted on our website with a new effective date
• Your continued use of our services constitutes acceptance of updated policies
• We encourage you to review this policy periodically

If you disagree with any changes, you may discontinue using our services.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

We are committed to addressing your privacy concerns and will respond to your inquiry within 48 hours.